Refund & Cancellation Policy

1When access is granted

Access to a course is granted the moment your payment for it succeeds. From that point you can begin its modules with Drona AI.

If your payment succeeded but access was not granted, a failure on our side, that is not a refund question. Write to support@mydrona.ai and we will fix the access or refund you in full.

2When we do refund

We refund in full, without argument, in these cases:

• Duplicate payment. You were charged twice for the same course and certification cycle. We refund the duplicate.
• Money taken, nothing delivered. Your payment was captured but access was never granted and we cannot resolve it.
• Unauthorised payment. The payment was made from your account without your authority and you tell us within thirty days.
• We withdraw the course. If we discontinue a course before you complete it, we refund the unused portion.

We may also refund at our discretion where a genuine medical or personal emergency prevented you from starting. Ask, a real person reads it.

3When we do not refund

• You changed your mind, or no longer need the course, after access was granted.
• You did not get round to using it, or your access period ended unused.
• You did not pass a module test first time. This is not a failed purchase. Retakes are included in the same fee at no extra cost.
• Your certificate was suspended or revoked for conduct covered by the Certificate Policy.
• You closed your account, or an employer or academy that paid on your behalf later changed its mind.

4Renewal and cancellation

Each certificate lasts one year and does not auto-renew. Nothing is charged unless you choose to renew, so there is no subscription to cancel. We remind you at sixty, thirty and seven days before expiry.

A renewal payment is subject to this same policy from the moment the new cycle’s access is granted.

5How to request a refund

Write to support@mydrona.ai from the email address on your account, with your payment reference and what happened. We acknowledge within two working days and decide within seven.

Approved refunds go back to the UPI account that paid, usually within five to seven working days once we have initiated them. The timing of the final credit is set by your bank, not by us.

If you are unhappy with a refund decision, escalate it to support@mydrona.ai. Nothing in this policy limits your rights under the Consumer Protection Act, 2019.